AI-Driven Features that Complement RingCentral

‍OneAI’s conversational phone agents seamlessly integrate with RingCentral’s Contact Center, utilizing omnichannel routing to manage customer interactions across voice, chat, and digital channels. This integration ensures that AI agents have access to comprehensive customer data through CRM integrations, enabling personalized and efficient communication. Real-time analytics and dashboards provide insights into performance, allowing for continuous optimization of customer engagement strategies.‍

How OneAI Works with RingCentral

‍By integrating with RingCentral’s open API platform, OneAI’s AI phone agents can access and utilize data from various CRM systems and backend applications. This access allows AI agents to deliver personalized interactions by automatically surfacing customer information such as purchase history and past interactions. The AI-powered capabilities of RingCentral, including speech and text analysis, further enhance the effectiveness of OneAI’s agents by providing real-time insights into customer sentiment and needs. This collaborative approach ensures that every customer interaction is informed, contextually relevant, and contributes to improved satisfaction and business growth.