Location: Remote / Herzelia / Hybrid
Employment Type: Full-time (open to flexible arrangements if required)
About Us
OneAI powers AI phone campaigns with human-like conversations to qualify leads, verify users, and support user journeys.
We’re working on practical, state-of-the-art voice AI to help teams reach users when it matters.
The Role
We're looking for a Customer Success Manager to support and manage customer relationships. You’ll help customers get the most out of OneAI’s platform, keep an eye on their KPIs, and work with them to solve problems or explore new use cases. Internally, you’ll share what you’re hearing with the Product, Research, and Management teams so we can keep improving.
This role is hands-on, and we’re looking for someone who’s comfortable with a mix of customer-facing and internal work, and who enjoys helping others succeed.
What You’ll Do
- Build and maintain working relationships with assigned customers
- Support onboarding and integration of OneAI’s platform
- Track customer KPIs and help make sure goals are on track
- Learn about customer use cases and help them get the most out of the product
- Spot issues early and work with the team to resolve them
- Share feedback with internal teams to guide product and process updates
- Look for natural opportunities to expand usage or improve value for customers
What We’re Looking For
- 2+ years in Customer Success, Account Management, or a similar role, ideally in SaaS, APIs, FinTech, or PropTech
- Some experience with customer KPIs or success metrics
- Strong communication skills and the ability to work with both technical and non-technical teams
- English at a native level, both written and spoken
- Organized, reliable, and comfortable working independently in a part-time role
- Nice to have: Familiarity with AI, NLP, or startup environments
Why Join OneAI?
- Work on real-world use cases with cutting-edge voice AI
- A chance to collaborate closely with product, research, and leadership
- Learn more about AI and get a solid entry point into the field
- Friendly, low-ego team focused on building useful things
