Phonetica S.r.l., now evolving as INGO S.r.l. Società Benefit, has been a pioneer in the field of BPO services since its inception in 1998. With over 25 years of experience, they have consistently delivered excellent multilingual solutions on a global scale, specializing in both inbound and outbound services.
The journey continues with INGO, as they redefine the future of Customer Experience with their innovative Next Gen approach. Despite the name change, Phonetica remains a growing family-owned Italian company, chosen by 1,298 businesses of all sizes to develop customized Customer Base management processes.
Phonetica's clients can further elevate their outreach efforts by integrating AI outbound calling. This advanced solution allows for scaling outreach initiatives while optimizing operations with precision and efficiency. AI technology offers streamlined processes, ensuring high-quality interactions that enhance business results.
OneAI is an A-Z orchestrated AI telemarketing machine - from the reps, to dialing, scheduling, optimization, and reporting.