Uncovering Surprises in Customer Service Calls using AI

One AI's ability to Detect Surprise in Customer Service Calls can help users quickly identify potential issues and proactively address them. The service is accessible through an API and it can process text, video, and audio input, making it easy to integrate with existing customer service systems. This can help to save time and effort by improving customer service efficiency and reducing resolution times.
Activate the Surprise Skill

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Detecting Surprise in Customer Service Call:
choice ‘Surprise’ in the Language Studio
Add additional capabilities or Language Skills to the Pipeline (if desired)
Run & test the output of the Language AI Pipeline using Customer Service Call as input (test with at least 5-15 different inputs)
Visit Documentation and/or Custom Skill page for further customisation
choice the framework needed and copy the API call generated into your project

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