Use Cases for Hospitality

📅 Reservation Booking & Confirmation

Automate booking confirmations and send reminders to guests, ensuring reservations are confirmed and no-shows are reduced.

📞 Call Your Backlog of Inquiries

Re-engage guests who inquired but haven’t booked yet, maximizing opportunities to fill your rooms, tables, or events.

✅ Event & Appointment Scheduling

Effortlessly schedule appointments for services like spa treatments, dining, or events, keeping your guests informed and your schedule full.

🔄 Waitlist Management

Notify guests on the waitlist when a room, table, or slot opens up, ensuring every opportunity is filled.

⏰ Reminders & Reconfirmation

Send reminders for upcoming reservations or services to minimize no-shows and cancellations.

🚫 Last-minute Cancellation Recovery

Quickly fill last-minute cancellations by notifying waitlisted guests, ensuring no lost booking opportunities.

Why OneAI Phone Agents for Hospitality?

24/7 Availability

Ensure your guests can book, modify, or cancel reservations anytime, day or night.

Guest Interaction & Support

AI agents handle inquiries, bookings, and support requests, providing a seamless guest experience with a human-like touch.

Effortless Scaling

Handle a surge in bookings or guest inquiries without the need to hire additional staff. OneAI scales as needed, from boutique hotels to large resort chains.

Cost-Effective

Pay only for active interactions, saving on costs from idle time and missed calls.

Human-Like Interaction

Our AI agents use natural, conversational voices, providing guests with a warm, personal experience every time they interact.

Phonetastic Performance

From verifying booking details to voicemail management, our AI agents handle tasks smoothly, bypassing gatekeepers and ensuring timely guest communication.

Controllable AI

Customize your AI agents with scripts and goals tailored to your business, ensuring conversations align with your brand’s service standards.

Hospitality Businesses Using OneAI

1. Hotels & Resorts

Examples: Boutique hotels, large resorts, all-inclusive properties

Benefits:

• Automate reservation confirmations and cancellations to keep your rooms full.
• Handle guest inquiries about availability, room upgrades, and special services.
• Schedule appointments for spa services, dining reservations, or concierge services.

2. Restaurants & Catering Services

Examples: Fine dining, casual dining, catering companies

Benefits:

• Automate table reservations and send confirmation reminders to guests.
• Notify waitlisted customers when a table becomes available.
• Follow up with guests after their dining experience to collect feedback or promote future events.

3. Event Venues

Examples: Wedding venues, conference centers, banqueting services

Benefits:

• Automate event bookings, confirmations, and reminders for clients.
• Follow up on event inquiries that haven’t been confirmed yet, driving more bookings.
• Handle last-minute cancellations by notifying waitlisted clients.

4. Tourism & Travel Agencies

Examples: Tour operators, travel agencies

Benefits:

• Automate bookings for tours, excursions, and travel packages.
• Send reminders and updates on booking changes or itinerary details.
• Follow up on travel inquiries and promotions with personalized calls.

5. Vacation Rentals

Examples: Short-term rental properties, vacation homes

Benefits:

• Automate bookings and confirmations, reducing manual effort.
• Re-engage past guests with special promotions or upcoming availability.
• Handle last-minute cancellations with waitlist notifications to keep your properties booked.