AI-Powered Detection of Sadness in Customer Service Calls
One AI's natural language processing capabilities provide users with the ability to detect sadness in customer service calls. The service is accessible via an easy-to-use API, making it simple to integrate with existing customer service systems. Additionally, One AI works with text, video, and audio input, allowing users to receive insights from all customer service channels. The ability to quickly detect and address customer unhappiness can help improve customer satisfaction and loyalty.