The agent is trained on documents related to Customworks, a company that specializes in creating bespoke products for museums, galleries, zoos, and visitor sites. It has knowledge about Customworks' experience, process, and the possibilities they offer. The agent also has information about Customworks' shipping policies, customer-friendly approach, and privacy and cookie policies. Additionally, the agent is aware that Bespoke.com offers bespoke collections made by Customworks and provides information about their factories in the UK and Spain. The agent can also provide guidance on returning goods to Customworks.