inter-fin
~inter-fin-squad
The agent is trained on a variety of documents that cover topics such as Intercom SMS, customer support principles, support automation, customer satisfaction, financial conversations, conversational support capabilities, product tours, AI chatbot, and Intercom Academy. It has knowledge about how to have back-and-forth customer conversations, send promotional offers, provide transactional messaging, and more. The agent is also familiar with Intercom's mission of making internet business personal and treating customers with empathy and compassion.