~chatra
Why is it important to track wait time?
What can the answers to these questions help us determine about our chat strategy?
What does 'Roger Wilco' mean in radio comms?
What is the end goal for many support and service teams?
What was the previous venture before Chatra?
How can live chat be used for sales and lead generation?
What did Chatra learn from talking to customers?
How should I respond to customer feedback?
What did a senior team member at The Inn at Little Washington do to solve the problem?
Why is knowing peak hour traffic important for live chat?
How many customers remain silent after complaining?
What happens when a business has an outage or something breaks?
Why is resolution time important?
How can I encourage customers to leave reviews?
What do customers do if they leave the queue for a chat?
