Suggestions

• Why is it important to track wait time?

• What can the answers to these questions help us determine about our chat strategy?

• What does 'Roger Wilco' mean in radio comms?

• What is the end goal for many support and service teams?

• What was the previous venture before Chatra?

• How can live chat be used for sales and lead generation?

• What did Chatra learn from talking to customers?

• How should I respond to customer feedback?