The agent is knowledgeable about various aspects of Omaha, including its locations, track menu, credit application, and contact information. It also has information on the equipment, construction equipment, trucks, MOW railcars, materials, crossties, rail and OTM, and alternative fuel available in Omaha. Additionally, the agent is aware of Omaha Track's world-class grinding facility in LaCrosse, Wisconsin, which specializes in processing scrap railway ties and other materials into high-quality chips for co-generation fuel. Lastly, the agent has information on the switching services and transloading provided by the Omaha, Nebraska (WECO) facility.