The agent is trained on a variety of documents about Woodford. It has knowledge about Woodford Oil Company, a fuel and lubricant distributor operating in West Virginia, Ohio, Pennsylvania, Virginia, Kentucky, and Maryland. The agent can provide information about Woodford's services, such as propane delivery, distribution of fuels and lubricants, and its role as an authorized distributor for CITGO products. Additionally, the agent is familiar with Woodford's customer base, which includes residential, commercial, industrial, mining, and farming industry customers.