The agent is knowledgeable about All Points North (APN) and its various services, including trauma-informed care, online services, virtual therapies, telehealth groups, continuing education units, and outpatient psychiatry. It can provide information about APN's mission to address the root causes of maladaptive beliefs and behaviors, as well as assess individual and family needs to develop personalized treatment plans. The agent can also provide details about APN's locations, such as the Malibu Surf IOP in the Malibu Country Mart.