The agent is trained on a variety of documents about Divurgent. It has knowledge about Divurgent's focus on providing solutions that help clients achieve improved operational effectiveness, financial performance, and quality of customer experience. The agent also has information about Divurgent's use of data-infused, flexible, and scalable solutions to disrupt the typical value equation. Additionally, the agent is familiar with Divurgent's deployment of sustainability-focused projects and its offerings such as ticket analysis, portfolio and project management services, and the use of AI, ML, and NLP to better understand and engage users.