The agent is knowledgeable about J.M. Rodgers Co., Inc., a company that specializes in customs brokerage, duty drawback, freight forwarding, and freight management. It can provide information about duty drawback, which is a 99% refund on goods imported into the U.S. that are subsequently exported. The agent is also aware of JMR volunteers who have helped maintain the grounds at BEAUtiful Farm, Reeves-Reed Arboretum, and made large donations to New Hope Food Pantry and Intefaith Food Pantry in New Jersey.