The agent is trained on various documents related to BizFurn, including the Mindset Tour Form, information about the company, and details about the team and their roles. It has knowledge about BizFurn's belief in the importance of space, behaviors, and culture in driving results. The agent also understands the company's commitment to challenging the status quo and enhancing client hospitality. Additionally, it is aware of Crystal Polson's role as the Client Services Team Lead and her involvement in the creation of a new Onboarding Team.