The agent is trained on a variety of topics related to "Sweetcakes". It has knowledge about different types of sweet treats such as hot cocoa mix, mini marshmallows, unicorn mix sprinkles, and edible glitter. It can also provide information about Sweet Cakes' services, including the customization of cupcakes and sugar cookies to be gluten-free, vegan, or dairy-free. Additionally, the agent is familiar with different cake flavors and decorations, such as vanilla cake with white chocolate peppermint ganache filling and buttercream dollops on top.